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Aspiring Contributor
Message 1 of 2

Unlimited BB & Unlimited BB Extra


Hope this is being posted in the right place.


I currently have BT Total Broadband but with one thing and another am trying to "upgrade" to the new tariff of Unlimited Broadband extra - no chance of infinty around here! Going through the order process I'm told I can't have Unlimited Extra, I can only have Unlimited. From the descriptions on the product page the only difference seems to be 50GB cloud storage instead of 2GB and BT Net Protect. 


I already have 2GB cloud and Net Protect with Total Broadband but am at a loss to know why I can't get "Extra". Any ideas are welcome, I sent an email to suport but as yet have only had automated reply, and having had poor experience with the call centre clowns on the other side of the globe I'm not going to try that route. Life's too short.


If you have any suggestions/ideas why I look forward to sharing them. Thanks for reading

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Unlimited BB & Unlimited BB Extra

Try contacting the Options Team on 0800.800.030. They are UK based and should be able to answer your questions.