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Message 1 of 2

Unlimited Fibre running very slow

Can anyone help, since the weekend Fibre 80/20 download upload has been running very slow, also getting no Internet connection on my devices even though the blue light is still on the HomeHub5. When I log into the router it says its connected at 78mb. And the HomeHub 5 keeps rebooting. I have checked the firmware & that has not been updated.

I spoke to a relative who is of the same exchange, he is on ZEN fibre with a Billion Router & has had the same problems. 

Do we know if there has been any work going on in the exchange???

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Message 2 of 2

Re: Unlimited Fibre running very slow

Hi Patrick-Bateman,


I am sorry that you are having problems.


Could you have a look through our self help and let me know how you get on?  Couple of handy steps that may get you back online. 





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