Need some advice, was making repayments ontop of my regular BT bill. The amount I was paying was a bit too high but I had hoped to pay off my bill sooner rather than later, looks like I overstretched myself. Because of this unfortunately fell into arrears when a DD did not get paid I think in May, I was not aware of the failed payment as further payments continued.
However, when a further payment failed, BT then restricted my incoming and outgoing calls. I had hoped to make a payment to clear down some off the arrears and make a revised payment plan but with other bills coming in these took precedence and my bill remained unpaid.
I spoke to BT today to try and come to an arrangement as I received a letter in the post today saying that if nothing received line would be cut off. This letter spurred me on as i had semi-forgotten due to other urgent issues. However, the member of staff I spoke to requested that the only way they would re-instate is if I cleared the bill - £560+ I tried to explain if I could do that then I wouldn't have had failed DD payments.
Is there any way of setting a payment plan up from my next payday to get this ball rolling? Without line access for internet (I'm typing this at a friends house) I know I'm going to struggle trying to deal with other financial arrangments - with no phone or internet etc..
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Hi PortiaDavies and welcome
Well, you could try sending an email to firstname.lastname@example.org with your name, account number, phone number, forum user name and a link back to this thread. It's not for me to say if they can help, but chances are they might be able to wave a magic wand and help you come to some sort of arrangement.
Post back with any news - good (fingers crossed) or bad (hopefully not).
But we're only human. You're not the first and you certainly won't be the last.
I forgot to say that when I received the letter threatening disconnection, by the time I opened it and rung BT the line had already been terminated.
I've just called into work, and am logged on there but will be returning back home shortly, when would I likely hear from someone? I've emailed as per earlier instructions. It's difficult now with no access to phone nor email to keep track of these things.
I wouldn't have a clue as to when they'll reply.
Did you or can you provide a mobile phone number for them to contact you on?
Actually i think I wont need to pay installation as there is a working line existing in the property. However, am I right that I just apply for the reconnection? shall I just do that now whilst online?
Or will there be issues seeing as I've just been disconncted?