cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
glossopwhite
Beginner
19,091 Views
Message 1 of 3

Unreliable connection, reduced upstream from 448K and download speed above IP Profile

Having got nowhere with the inept Broadband Technical Team, I have resorted to writing here to clear up the issue. Despite stating that it is highly unsual for the upstream on ADSL2+ to shift from 448K, I got the usual blurb from the "technical" team.

 

My connection has been flaky all day following 25 days of stable connection, the upstream has been fluctuating and currently sits at 160K (which I have never seen in 7 years of my connection at the same premises). To add to this, I did a BT Wholesale speed check and actually got a higher download than my IP profile.

 

Is this a sign there is a problem with the card at the exchange and if so, how do I escalate it - a question that the off the script readers couldn't do at BT.

 

Here are the screenshots of my router connection page and BT Wholesale speed check. I'm hopign someone competent from BT will clear this up...yes, I have tried a different filter and no Im not doing a download speed test over WLAN.

 

image.png

 

 

0 Ratings
2 REPLIES 2
john46
Distinguished Sage
19,086 Views
Message 2 of 3

Re: Unreliable connection, reduced upstream from 448K and download speed above IP Profile

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
19,068 Views
Message 3 of 3

Re: Unreliable connection, reduced upstream from 448K and download speed above IP Profile

have you checked to see if any problems shown for your exchange  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

 

did you try quiet line test  dial 17070 option 2 should be quiet no hiss/crackle and best with corded phone  if cordless then dull hum normal



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings