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Beginner
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Message 1 of 5

Unused Phone line / broadband / tv contract for 4 years but still charged

I split with my partner over four years ago and used one of these services that was supposed to migrate all my bills etc to my new address. All seemed fine until recently I noticed that I have two monthly bills to BT coming out of my account. The orginal service was never actually cancelled and still been debiting my account. I would have expected and handled a little bit of crossover but this has been going on for four years to the tune of £2500 in total. 

 

Since obviously there has been zero usage on the phone in this time and this is obviously a clerical error I would have thought it be common policy to refund money. Especially as I have been paying for a sperate BT account all this time.

 

Could you please advise / help. This seems rather unfair.

 

Steve

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4 REPLIES 4
Distinguished Sage
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Message 2 of 5

Re: Unused Phone line / broadband / tv contract for 4 years but still charged

The forum mods will reply to you here and give you their link when they read your post
Please do not send them a PM as this is not the correct contact method and this may delay any reply from them as they may not be back on shift for some time   

 

 

mod contact.JPG

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Moderator
Moderator
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Message 3 of 5

Re: Unused Phone line / broadband / tv contract for 4 years but still charged

Hi Blackrainbow

 

I can have this investigated. Send us an email using the contact the mods link in my profile.

 

Thanks

 

Stuart

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Beginner
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Message 4 of 5

Re: Unused Phone line / broadband / tv contract for 4 years but still charged

Ok Will do - what info do you need exactly?

 

s

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Distinguished Sage
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Message 5 of 5

Re: Unused Phone line / broadband / tv contract for 4 years but still charged

all details shown or asked for on the contact form
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