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This started with me last night. It eventually 'went away'.
Tonight, at 18:00, it re-appeared stating that the account holder was on homework time!
Two interesting points which may or may not be helpful:-
1. I have never activated Parental Controls, in fact, when I try to disable them the system states I don't have them activated, and,
2. from any device that links to my HH5 by wireless, everything works normally!!
I'm running a mix of Android Win 7 and Win 8.1 on wireless and Win 7 on the wired connection.
Just had several attempts to re-start the HH - after the fourth everything returned to normal.
I wait for tomorrow evening to see if it's all fixed!!!
thanks for the info. That's odd as I looked at the fault service for my number and it says the bt parental controls fault is now cleared in my area, but there is still a fault on my line. Oh well I'll wait a little longer and see what happens. If it takes too long then I will be get a replacement hub and log in to my opendns account which works so well. It's a little difficult when there are youngsters in the house and they need the internet...
Anyway thanks for the infor...
Me too. Been a couple of days now and nothing has been done! We should be compensated for this. I cant access a lot of sites!
Your account has not been compromised. If you read message 12 you will see that it is an ongoing problem with BT which they hope to resolve as soon as possible.
How and why has this happened? And how do I get it to stop? There have been no changes by the administration (me) at home, it appears by have done this on their own.. Well undo it please... I didn't ask for this, expect this or was warned about this.
We are also having the same issue and nothing works to get into Parental Controls and make amendments. Earlier in the week it was fine. Rebooting the router has no effect either. Please get it sorted asap.
I've been unable to access sites for 2 days due to light filtering being applied to my "parental controls". I don't need parental controls, have never had them, and never used them!!!!!!..... I've been online to the Indian call centre 3 times which took forever, and to be honest they were pretty useless.... I've been told they have fixed the issue twice, which just isn't the case, and their knowledge is pretty limited. The "My BT" page I see when I log in has no "parental control" panel in the My Extras section of the website, so I have no way to even try and turn things back on...
I can circum-navigate BT in various ways, so I know its 100% a fault their end..... I just wish I could talk to someone who actually knows what they are talking about, instead of some Indian guy who is god-knows-where telling me how to turn off controls I actually have no access to!!!!!!!!!!!