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Newbie
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Message 1 of 12

Unwanted calls from people I was trying to get away from, after number change

I changed my telephone number as I was getting calls from people I no longer wished to receive calls from. They were continually phoning and asking for me, even though I told them I didn't wish to receive calls from them.  I'm not referring to unsolicited calls (although I get those all the time even though I've opted out of all sorts), but calls from numbers I do know.  I changed my telephone number to get away from them hoping that would be an end to it, but the numbers are still calling and asking for me.  No-one has my new number apart from two people, who could in no way be connected to my nuisance callers, and would never pass my details on. Anyway, I started getting calls immediately after I changed my number and before I got the chance to give it to these two people.  How is this even possible? It was suggested that I change my number again, but I'm worried about the same thing happening again.  Regardless of this, surely I shouldn't have to go through this process repeatedly. Could someone explain this to me?

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Distinguished Guru
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Message 2 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

Hi and welcome

Is your new number Ex directory? as it is possible the callers have got it that way.

There is a way to stop some of these calls, if you subscribe to BT Choose to refuse it is possible to block these callers from calling you.

Details are here the charges are around £5 a month

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Recognised Expert
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Message 3 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

As dave suggests unless your new number is XDIRECTORY  as in not listed then its in the public domain and available to every one who knows your address though I dontb know how long it takes for a new number to be online

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If any post helps tick the star box on the left
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Just cause Im paranoid dont mean they are not out to get me





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Newbie
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Message 4 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

My number is ex-directory. This was done when I changed my numbered. I checked today and verified that this was the case. My number doesn't appear, and I changed my number about 3 months ago. This is why I don't understand how anyone can have my number.
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Distinguished Guru
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Message 5 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

Hi, you say that your number does not appear, that is in fact number witheld. That is not the same as being Ex directory and if you ask BT for one you don't automatically get both.

Can I suggest that you visit www.bt.com and about half way down on the right hand side of the page you can search for residential numbers, have a check to see if you can find your own or call one of the many directory services numbers and ask for your own name etc.

If you can get your number from either of these sources you are not Ex Directory, you would need to contact BT and ensure this is changed.

 

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Recognised Expert
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Message 6 of 12

Re: Unwanted calls from people I was trying to get away from, after number change


@Devon_Dave wrote:

Hi and welcome

Is your new number Ex directory? as it is possible the callers have got it that way.

There is a way to stop some of these calls, if you subscribe to BT Choose to refuse it is possible to block these callers from calling you.

Details are here the charges are around £5 a month


The call to refuse service is free if you use a BT Broadband Talk line by the way. You need be an existing BT Broadband customer though as new customers don't get it. 😞

 

BBTalk would give you yet another new number and one which is not automatically added to the phone directory.

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Newbie
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Message 7 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

It's definitely ex-directory. I had already checked the residential number checker. Anything I've checked on says it cannot find me.  Anyway, I had it set up with ex-directory when I changed my number, so I'm stumped and worried obviously.

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Distinguished Guru
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Message 8 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

 


@hevghirl wrote:

It's definitely ex-directory. I had already checked the residential number checker. Anything I've checked on says it cannot find me.  Anyway, I had it set up with ex-directory when I changed my number, so I'm stumped and worried obviously.


 

Hi. Sorry to hear of this problem.

 

Without giving too much reference, are the people calling the same ones as before ?

 

I expect it can be checked, but it's just possible when your new number was provided to you, that it may not have been made ex-directory immediately - hence giving someone the chance to look it up or ask for it.

 

When you make calls, do you know if your number appears to the end called person ? You can check by dialling a mobile if you have one.

 

As Dave indicated, and I don't know the answer either - hopefully all of the directory services (118nnn) are updated from the same source at the same time.

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Newbie
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Message 9 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

Sorry to say there is nothing you can do to stop these calls all you can do is reduce the numbers and stop them after you receive one The list are generated by randon number on computers by criminals Most of these calls are from abroad particularity from India and are scams . The phones calls are generated by computers and the number they are from are fictitious . It is no use asking them to take you of their list as they have got your number illegally my advise is never talk to them just tell them you know that they are a scam .
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Distinguished Sage
Distinguished Sage
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Message 10 of 12

Re: Unwanted calls from people I was trying to get away from, after number change

Smowhite, if you read the OP's posts you will see it is not unsolicted calls. It is from person(s) that the OP knows.

 

Hevghirl,

 

If the calls could be classed as nuisance calls you could/should contact the Police about them and also contact BT on 0800 661 441.   

 

See also this link about other things you can do to try and stop the calls.

 

http://www.bt.com/includingyou/calling-easier-unwanted-calls.html#more2

 

 

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