Does anyone have any ideas on how to fix this? I think it may be an error on BT side not activating it, but can't seem to get in touch with them to fix this?
Post your connection stats from the hub.
HH5 Troubleshooting /helpdesk
HH6 advanced settings/technical log/information.
Enter your phone number HERE and post the result.
Have you tried connecting to the test socket with a filter and post your stats again and see if any differences