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Beginner
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Message 1 of 10

Upgrade from Infinity1 to 2 - little speed increase

Hi,

 

I've been happy on unlimited Infinity 1 for a year now, connected at pretty much the max permissible speed (~52mbps down / 9.5mbps up), very stable, low pings, honestly the best internet service I have ever had!

 

I saw an offer in MyBT to upgrade to infinity 2 so thought why not. I'm on the upper end speed wise on Infinity 1 so thought I'd see a good increase on Infinity2.

 

The upgrade went through today, & i'm a bit disappointed. Line stats are as follows:

 

6. Data rate:13196 / 54719
7. Maximum data rate:13203 / 54455
8. Noise margin:5.9 / 6.4
9. Line attenuation:25.5 / 19.2
10. Signal attenuation:25.5 / 19.3

 

 

I found the following in the HH5 logs form earlier today from when im guessing I was upgraded, around 3AM:

 

(634316.430000) PPPoE is up -​ Down Rate=53708000Kbps, Up Rate=13128000Kbps; SNR Margin Down=6.5dB, Up=5.9dB

 

My question is is there any way I can force some sort of line reset to sync at a better speed? My downstream data rate is pretty much exactly as it was with Infinity1. I know it sounds impatient but my Infinity1 speeds were great from day1 - i'm wondering if upgraded customers are treated differently somehow in the system from new connections.

 

 

 

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9 REPLIES 9
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Recognised Expert
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Message 2 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

You were at the max your line can support. Upgrading would have no effect on your speed.
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Highlighted
Sage
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Message 3 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

All the upgrade has done is raise the software cap from 55Mbps to 80Mbps.

 

Your line can't support higher than just under 55Mbps the upgrade was a waste of time

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Expert
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Message 4 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

Did you pay more? if so i would complain. 

 

BT's special personal offers are not personal. 

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Beginner
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Message 5 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

I am paying more. Not much, iirc it was £4/month extra but on a longer contract, but if those are the best speeds I'm likely to get I may as well complain & try to go back to Infinity1 😞

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Expert
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Message 6 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

You are payng for a service cannot supply. They need to refund you.

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Distinguished Sage
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Message 7 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

You've gained an extra 3mpbs on the upload.

Depends on what's important to you.
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Beginner
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Message 8 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

So 1 week has passed & my connection is now at the following:

 

6. Data rate: 13042 / 58128
7. Maximum data rate: 13039 / 58022
8. Noise margin: 5.9 / 6.5
9. Line attenuation: 25.5 / 19.2
10. Signal attenuation: 25.4 / 19.2

 

An increase of 4mbit on the download over what I started at.

 

Can I expect this to increase further? How do I know when it is actually at the limit my line can support?

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Distinguished Sage
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Message 9 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase

What does http://www.dslchecker.bt.com show for your line?

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Upgrade from Infinity1 to 2 - little speed increase


@asdrewq wrote:

So 1 week has passed & my connection is now at the following:

 

6. Data rate: 13042 / 58128
7. Maximum data rate: 13039 / 58022
8. Noise margin: 5.9 / 6.5
9. Line attenuation: 25.5 / 19.2
10. Signal attenuation: 25.4 / 19.2

 

An increase of 4mbit on the download over what I started at.

 

Can I expect this to increase further? How do I know when it is actually at the limit my line can support?


I suspect the extra 4Mbps was due to G.Inp kicking in. You are probably getting as good as you will get.

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