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Sarahc75
Aspiring Contributor

on ‎16-10-2020 9h45

689 Views
Message 1 of 4

Upgrade issue

I am trying to upgrade my mobile handset do they carry out another credit check when your doing an upgrade even though Iv got a handset with them for two years as I can’t seem to upgrade 

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3 REPLIES 3
NeilO
Moderator
Moderator

‎17-10-2020 19h34 - edited ‎17-10-2020 19h35

651 Views
Message 2 of 4

Re: Upgrade issue

Hi @Sarahc75. Thanks for posting, in answer to your question an external credit check using Equifax isn't carried out. However, we do a review of your BT account payments before an upgrade order is accepted. 

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Sarahc75
Aspiring Contributor

on ‎17-10-2020 19h38

647 Views
Message 3 of 4

Re: Upgrade issue

Ahh Thankyou Iv just finished a payment plan after arrears how long do they monitor this for do you know thanks

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NeilO
Moderator
Moderator

on ‎17-10-2020 19h58

641 Views
Message 4 of 4

Re: Upgrade issue

Hi @Sarahc75, no problem, the check is based on your BT payment history over the previous 12 months.

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