Due to be upgraded from standard broadband to Infinity 2 yesterday.
Surprise, surprise, not done.
Welcome to this user forum.
Perhaps the cabinet is full, however its more likely that Openreach were too busy.
Look at the order progress on MyBT, or try the Order Live Chat Team
To check the cabinet.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Haven't had time today, but the upgrade still hasn't been done, and I notice there is now a fault been raised on my line on Dec 19th.
I didn't raise it, and nobody has bothered to tell me what the issue is, or even apologse for the lousy service.
Starting to regret trusting this shower now.
Oh, and when I go to My BT to see what the issue is, the link from the fault report is a dead link......
Your package order is in progress
Your order is due to complete: Wednesday 21 December
Finally got an answer from the Live Help team!
Adviser: I have checked your account and the order for the broadband has been delayed Order delayed as (Cab being uplifted unable to access). we will update you with the progress of it
Why they couldn't have dropped me an email or text message before now is a mystery to me.