Thanks for posting. This doesn't sound good at all. Please drop me an email with your details and I'll be happy to take a look at this for you. You'll get the contact the mods link in my profile.
Thanks for reply David. I called the Freefone number 0800 800 150 at 12:15 and having spoken to three advisors was still waiting for an answer at 13:05 when I gave up. I then called same number on mobile this time and spoke to Laura, who gave the impression of taking this on board but I'm not convinced. There seems to be an error on my accountnot of my making and also since switching to BT mobile my Direct Debit has not been taken for September or October. I almost forgot to mention I have fibre to the home which seems to cause BT advisors a problem. Good luck David
Yes you should be able to do it simply using the Manage my Bolt Ons process online. However some other posters have experience difficulties with BTTV ordering when they have Fibre to Premises