Is it possible to arrange an upgrade to 21CN (exchange was enabled recently) without extending the contract? Or is it possible to get an indication of when I might get upgraded?
You will be switched over to 21CN eventually (can take a couple of months depending on the size of the exchange) but you will have to either renew your contract in order to get it done sooner or if you have only recently renewed it, ask the mods nicely here: http://bt.custhelp.com/app/contact_email/c/4951
They may be able to work out some kind of a deal 🙂
I hope this helps
you could also phone uk sales who have helped others 08007830056