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cassidyc
Beginner
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Message 1 of 8

Upgrade to ADSL 2?

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I noticed recently that the exchange and cabinet that I am connected to has been upgraded to ADSL2+, and my broadband package now states that I should get up to 17Mbps, however I'm still only getting up to 8Mbps.

 

How can I get my connection working at the new speed?

 

This is probably much the same issue as this post https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Can-I-upgrade-from-ADSL-Max-to-ADSL2/td-p/16...

 

Thanks

 

CJC

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7 REPLIES 7
john46
Distinguished Sage
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Message 2 of 8

Re: Upgrade to ADSL 2?

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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cassidyc
Beginner
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Message 3 of 8

Re: Upgrade to ADSL 2?

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Sure here goes:ADSL.jpg

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john46
Distinguished Sage
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Message 4 of 8

Re: Upgrade to ADSL 2?

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I have asked a forum moderator to help you they will post their contact link here
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DavidM
Moderator
Moderator
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Message 5 of 8

Re: Upgrade to ADSL 2?

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Hi @cassidyc,

 

Thanks for posting. I'm sure I can help with this. Can you please drop me over an email with the details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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PaddyB
Moderator
Moderator
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Message 6 of 8

Re: Upgrade to ADSL 2?

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Hi @cassidyc,

 

Thank you for taking my call. I've placed an order to upgrade your connection to ADSL 2. I'll get back in touch once the order has completed to see how the connection is preforming.

 

Thanks

 

PaddyB

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carlarachelwhyte
Beginner
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Message 7 of 8

Re: Upgrade to ADSL 2?

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Hi, i have the exact same issue. I am on the same exchange but i can only get a maximum of 6mbs

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john46
Distinguished Sage
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Message 8 of 8

Re: Upgrade to ADSL 2?

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Help has already been offered you on your own post please do not make multiple posts as this thread is marked as solved and your post not usually seen
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