We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
@sc3 Please use the 'click here to contact the mods' link in my forum profile to send in your details, in order to change to ADSL2 we may need to place an order with a new minimum term contract. You can find the link by clicking on my username.
Thanks for posting back!
Sorry for the connection problem you're having. I understand your service disconnected at roughly 5pm yesterday. You really should have a connection again by now.
I can see that my colleagues are dealing with this and have scheduled a call with you later today.