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dave2951
Aspiring Contributor
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Message 1 of 4

Upgrade to Infinity Activation Day

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I have upgraded to Infinity and today is my activation date. First of all I received a email stating a Engineer would call between 8am-1pm. (why I need the Engineer i don't know). The I received a email stating my date of activation and this could take up until midnight. I am aware that the only work involved is to the box opposite my house front window. I am also reasonably sure BT Engineers do not carry out routine work at lets say 11pm. Is this as I think simply a con to stop you ringing and complaining when by 4pm nothing has happened.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Upgrade to Infinity Activation Day

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There are software configuration changes that need to be applied, these are queued, so it can take up to the end of the day for this to happen.

 

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john46
Distinguished Sage
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Message 3 of 4

Re: Upgrade to Infinity Activation Day

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an engineer visit is arranged to fit a new master socket and carry out work to connect your line to the fibre cabinet
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dave2951
Aspiring Contributor
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Message 4 of 4

Re: Upgrade to Infinity Activation Day

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Got to be honest same time as i posted Internet went down and 10 minutes later up and running so my apology to BT. No Engineers attended to fit any sockets and so cannot answer the reply given.

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