I tried to upgrade from Infinity option 1 to option 2 unlimited. I was told that my line could not support the upload speed so I could not have option 2. One of the support members tried their best to resolve this for me but this is what they were told by BT wholesale. My only options were to stay on option 1 and pay when I went over my usage allowance or to pay more and get a slower speed on option 3 broadband. The support member said that this was the first case they had had where option 1 infinity could be provided but not option 2. When checking on their website it told me my number couldn't even have infinity but I have had it for about 5 months.
Has anyone had the same problem? If so how did you resolve it? I don't want a slower speed but don't want to keep paying for going over usage allowance.