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Aspiring Contributor
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Message 1 of 3

Upgraded from Infinity 2 to Infinity 3 FTTH and now speed is 13mps

Hi,

 

I was on BT Infinity 2 75Mbps package but decided to upgrade online to Infinity 3 200Mbps package - I have a FTTH connection. My speeds prior to upgrade were top notch but now thev'e dropped to 20Mbps earlier today and now 13mbps.

 

Already logged with FTTH support who are calling me back tomorrow after resetting my IP Profile however the speed has just got worse! 😕

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2 REPLIES 2
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Recognised Expert
401 Views
Message 2 of 3

Re: Upgraded from Infinity 2 to Infinity 3 FTTH and now speed is 13mps

Have you tried a reset of the hub?
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Aspiring Contributor
363 Views
Message 3 of 3

Re: Upgraded from Infinity 2 to Infinity 3 FTTH and now speed is 13mps

Yes as a test. But I'm generally using a 3rd party 802.11ac TP-Link router. Was getting solid 75mbps connection prior to online upgrade.

I did a connection disconnect/reconnect on the router earlier and speed gone back up to 40Mbps but still not the 200Mbps that I've requested.

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