new to the forum, one very frustrated customer.
Infinity 1 was running at around 35-37 d and 5-6 up. Decided as my brother who lives a 100yds away and has infinity 2 running at around 55-57 d and 18-20 up, I would upgrade.
i contacted Bt and upgraded on the 4th of April, and was advised it would be up and running the next day b4 midnight, brilliant I thought..
unfortunately no upturn in speed has materialised... I went through the usual stuff, it'll take ten days to settle malarkey.. rang again, there was no fault etc, but then there was, was told they'd monitor my line, and come back to me. Nothing.. called again was informed they'd found a fault at the cabinet and it would be dealt with and would be sorted by May 1st...
not not sure what else to do... the call centre is so infuriating to say the least...
i think I've uploaded the right info, any help would be greatly appreciated
Me and another member on this forum have had the same problem, after upgrading to Infinity 2 no speed increase.
You could try using the online chat from the bt website, saves having to wait around on the phone to them.,
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Which one of these matches your master phone socket?
or or or
Infinity 1 has a maximum speed of 52Mbps and you were not getting anywhere near that. Assuming there is nothing wrong with your line and because you were only getting a maximum of 35/37Mbps on Infinity 1 it is very unlikely that you would get any increase in speed going to Infinity 2.
It would only be worth going for Infinity 2 if you were getting 52Mbps when on Infinity 1 and the estimate check showed you would get more.
It would appear that there is either a problem with the estimate check that you posted or there is a problem with your line.