Since upgrading a few weeks ago my connection speed has dropped on occasion to ridu=culous levels.
Here are the stats requested.
Welcome to this user forum.
What time of the day did you run the BT Wholesale speed test, as it could be due to network congestion?
IP profile is correct for your connection speed, which is what the IP profile is derived from.
Your profile is set by your connection speed so is correct. To get higher profile your need faster speed
your conniction time time is only 6hrs is that due to drops in connection or manual reset? Your noise margin is higher than normal 6db suggesting connection problems or line noise and if you can get back to normal then connction speed would increase nearer the max attainable
have you tried using the test socket to see if that helps by eliminating any problems caused by your internal wiring?
try quiet line test. Dial 17070 option 2 should be quiet and bes done with corded phone
was btspeedtester done with a wired connection not wireless
Between 12noon and 2 pm, the one posted was about middleing in terms of speed
There is nothing wrong with you actual connection speed, so its probably just congestion, especially with so many people using the Internet at the moment.
If you would like to follow the instructions on the link below, then it should give a better indication.
Post the results on this thread for the different times, plus the name of your exchange that you are connected to.
Enter phone number And post results. https://www.dslchecker.bt.com/
Speeds Quoted by BT are connection speeds not download speed
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateWBC FTTC 18x2 Provide AvailabilityWBC FTTC 18x2 Sim AvailabilityLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
This line is on a Market B Exchange.
For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Thank you for your interest.
Was this an offer for a free upgrade to BT Infinity 2?
Your connection speed is way below what it should be, which could indicate an issue with your internal wiring.
Which number matches your master phone socket?
Do you have any other extension wiring or phone sockets?