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Reggravel
Beginner
967 Views
Message 1 of 30

Upgraded infinity but speed now worse

Since upgrading a few weeks ago my connection speed has dropped on occasion to ridu=culous levels.

Here are the stats requested.

 

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 27.81 Mbps
  
0 Mbps42.54 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 27.81 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-42.54 Mbps .
 Additional Information:
 IP Profile for your line is - 42.54 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 9.48 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 9.48Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.

 

 

 

 
Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068543+NQ51447205
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 14/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 06:32:23
6. Data rate:14339 / 43946
7. Maximum data rate:20490 / 56656
8. Noise margin:7.7 / 9.1
9. Line attenuation:16.2 / 13.7
10. Signal attenuation:16.1 / 13.7
11. Data sent/received:1.0 GB / 4.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-8HGT
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:6
18. 5 GHz Wireless network/SSID:BTHub5-8HGT_5
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:44
22. Firewall:Default
23. MAC Address:00:37:b7:2d:0a:68
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.236.1.2 | Last updated 14/07/17
 
 
Can anyone pick out what the problem is and how to fix it?
 
The IP profile seems to be wrong for top level infinity
 
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29 REPLIES 29
Keith_Beddoe
Distinguished Sage
Distinguished Sage
964 Views
Message 2 of 30

Re: Upgraded infinity but speed now worse

Welcome to this user forum.

 

What time of the day did you run the BT Wholesale speed test, as it could be due to network congestion?

 

IP profile is correct for your connection speed, which is what the IP profile is derived from.

 

 

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Reggravel
Beginner
958 Views
Message 3 of 30

Re: Upgraded infinity but speed now worse

Between 12noon and 2 pm, the one posted was about middleing in terms of speed
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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 30

Re: Upgraded infinity but speed now worse

Your profile is set by your connection speed so is correct. To get higher profile your need faster speed 

 

your conniction time time is only 6hrs is that due to drops in connection or manual reset?  Your noise margin is higher than normal 6db suggesting connection problems or line noise and if you can get back to normal then connction speed would increase nearer the max attainable

have you tried using the test socket to see if that helps by eliminating any problems caused by your internal wiring?

 

try quiet line test. Dial 17070 option 2 should be quiet and bes done with corded phone

 

was btspeedtester done with a wired connection not wireless



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Reggravel
Beginner
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Message 5 of 30

Re: Upgraded infinity but speed now worse

If congestion then how can they say and I quote
"How fast will it be?
We estimate your download speed will be between 61Mbps and 80Mbps, and your upload speed will be between 19Mbps and 20Mbps.

The minimum guaranteed speed you can expect from your broadband will be 55Mbps."
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 30

Re: Upgraded infinity but speed now worse


@Reggravel wrote:
Between 12noon and 2 pm, the one posted was about middleing in terms of speed

There is nothing wrong with you actual connection speed, so its probably just congestion, especially with so many people using the Internet at the moment.

If you would like to follow the instructions on the link below, then it should give a better indication.

 

Action to take when download speed are dropping during peak times

 

Post the results on this thread for the different times, plus the name of your exchange that you are connected to.

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 30

Re: Upgraded infinity but speed now worse

Enter phone number And post results. https://www.dslchecker.bt.com/

 

Speeds Quoted by BT are connection speeds not download speed



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Reggravel
Beginner
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Message 8 of 30

Re: Upgraded infinity but speed now worse

Must be a drop in connection because I have deliberately refrained from resetting the router as folk on here always say five days uptime at least.
Quiet test is quiet but not done with corded phone.
Speed test done via main pc on ethernet.

Problem has started since upgrade as I always got good speeds before the upgrade to infinity 2
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Reggravel
Beginner
921 Views
Message 9 of 30

Re: Upgraded infinity but speed now worse

BT BROADBAND AVAILABILITY CHECKER
Telephone Number  on Exchange STEETON is served by Cabinet 17

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateWBC FTTC 18x2 Provide AvailabilityWBC FTTC 18x2 Sim AvailabilityLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date       ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date     Left in JumperOther Offerings     Availability Date       Premise environmentStatus
VDSL Range A (Clean)8061201954.7Available----Yes--
VDSL Range B (Impacted)76.550.32016.839.8Available----Yes--
FTTP on Demand33030--Available--------
WBC ADSL 2+Up to 7--4.5 to 10Available--------
WBC ADSL 2+ Annex MUp to 7Up to 14.5 to 10Available--------
ADSL MaxUp to 4--3.5 to 7.5Available--------
WBC Fixed Rate2 ----Available--------
Fixed Rate2 ----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available--------
Bridge TapN       
VRI--       
NTEFaceplate--       
Last Test Date--       

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

 

 

Thank you for your interest.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
916 Views
Message 10 of 30

Re: Upgraded infinity but speed now worse

Was this an offer for a free upgrade to BT Infinity 2?

 

Your connection speed is way below what it should be, which could indicate an issue with your internal wiring.

 

Which number matches your master phone  socket?

 

Single master sockets

 

Filtered master sockets

 

Do you have any other extension wiring or phone sockets?

 

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