cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
FarleyUK
Aspiring Contributor
1,055 Views
Message 1 of 35

Upgraded to 80/20, speed is now worse than before!

Go to solution

Hi,

 

I upgraded to 80/20 yesterday, and was given estimated dl speeds of 57 - compared to my 'old' speed of around 26, I thought it was great!

 

However, it was activated yesterday, and....... well, see below:

 

1. Best Effort Test: -provides background information.

Download Speed
6 Mbps

Download speedachieved during the test was - 6 Mbps

For your connection, the acceptable range of speedsis 12 Mbps-56.89 Mbps .


Additional Information:
IP Profile for your line is - 56.89 Mbps

 

2. Upstream Test: -provides background information.

Upload Speed
13.88 Mbps

Upload speed achieved during the test was - 13.88Mbps

Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


That's pretty appalling! So my UL speed is a lot better, yet my DL speed is utterly rubbish, and a quarter of my old speed before the upgrade!! I've re-booted the modem and HH (in fact, it was turned off all night), and there's no change.

 

I'm not happy with this - the order is showing as having completed, but I want my fast speeds back!

 

 

0 Ratings
34 REPLIES 34
Aarong
Guru
1,051 Views
Message 2 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

Is this off the B.T Speedtester? many people are having issues with that speedtester as for some reason it's not showing people true speeds.

 

Have you tried www.speedtest.net ? or http://www.speedtest.bbmax.co.uk.

 

Do these show you any different?

If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution
0 Ratings
Nige32
Aspiring Expert
1,049 Views
Message 3 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

Hi

    Just a thought, have you tried speedtest.net or speedtest.bbmax.co.uk.

Some forum members have seen issues with the download speed from BT speedtester and only use it at the minute to check there ip profile.

 

Hope it goes well for you

 

0 Ratings
FarleyUK
Aspiring Contributor
1,046 Views
Message 4 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

Yeah, that was from the BT test. Speedtest.net gives me:

 

 

Still not the speed I was told though, let alone the same as my old speed!!!

0 Ratings
FarleyUK
Aspiring Contributor
1,042 Views
Message 5 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

That's odd - my usenet speed has gone from 6Mbps up to 46Mbps....!

0 Ratings
Nige32
Aspiring Expert
1,036 Views
Message 6 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

Hi

    Sorry to see it not going well, I am not sure if BT will look at this until their 10 day period is over. As frustrating as that is stick with it and maybe the download speed will increase over the next few days.

 

If it does not then contact bt and discuss your lack off speed with them to get them resolved.

 

Best of luck I hope it goes well for you soon  

0 Ratings
Aarong
Guru
1,034 Views
Message 7 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution
hmm i would suggest a reboot, but as your still in the 10 day stabilisation period, this would be unwise.

Your testing this wired yes?
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution
0 Ratings
FarleyUK
Aspiring Contributor
1,029 Views
Message 8 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

Yep, all wired connections.

 

What with this and a really poor Freeview reception for sitchover, it's not a good tech day!

0 Ratings
Aarong
Guru
1,026 Views
Message 9 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution

ok no worries, well as Nige32 said, unfortunately since your in the 10 day stabilisation period, there is not to much we can do for you at the moment.

Once you ten days are up though, and still see no speed increase, contact the mods here : https://bt.custhelp.com/app/contact_email/c/4951

 

It takes up to 3 days to get a response from them either by email or phone.

Hopefully they will be able to get this sorted for you.

 

 

If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution
0 Ratings
Webby
Distinguished Sage
1,016 Views
Message 10 of 35

Re: Upgraded to 80/20, speed is now worse than before!

Go to solution
Try a test at www.speedtest.bbmax.co.uk
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings