When trying to run the further diagnostics on the BT speedtest it just back with an error that it can't do it, this is with both options. The speedtest itself reads - DL - 12.50 UL - 1.35 Ping - 38.75
Is there a possibility fibre has not been installed here yet? The website still says coming soon for this area, the BT speedtest said there is no fibre running to this address, but on the MyBT page for my account it says we are on BT Infinity 2 Fibre.
Possible we are just set up ready for installation later this month or something of the fibre?
Sorry I'm not sure how this all works.
Your speeds are well below estimate so I would phone customer services and complain and get another engineer visit
Your post with the dslchecker results show fibre FTTC is available to your phoneline
Yeah thought this would be most likely outcome just having to call them, just thought I'd check here first. Had a feeling the 10 day settling down period was a load of nonsense.
Something is definitiely not right here. If your cabinet is 150 metres away according to the table you should be getting close to 78Mbps, viz :-
|Table of FTTC speed against distance from the street cabinet|
|Distance from the street cabinet (km)||FTTC fibre broadband connection speed (Mbps)|
Was a nightmare talking to customer support, got no where after an hour of useless 'turn it off and on again etc' and then was hung up on and got a text saying 'You have agreed the problem was fixed'.
Can a mod please take a look?
Thanks for posting. Sorry you're having problems with the connection. I'll take a look at this for you. Drop me an email with your details. You'll get the 'contact us' link in my profile.