Hi I’m struggling to understand how by can offer a service following an upgrade to the above without giving one the ability to contact them to obtain the two additional disks needed to get whole home Wi-fi coverage. I’ve tried the on line. Hat but it keeps cutting off after the overload type of messages associated with COVID. I’m reluctant to hassle the phone lines for help as they say it should only be used for emergencies. Can anyone offer any suggestions or if these questions are moderated by a BT employee provide any other useful simple mechanism to resolve.
