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Aspiring Contributor
453 Views
Message 1 of 11

Upgraded to infinity. How long before it's turned on?

Just upgraded to fibre, engineer said it might not work for upto 8 hours or I might have to ring them to 'flip the switch' over!
Wasn't aware I'd be without broadband for the evening and I don't know who to ring anyway!
How long does it usually take to get swapped over?
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10 REPLIES 10
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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Upgraded to infinity. How long before it's turned on?

If you had an engineer install then I would have expected infinity to be working before he left



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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: Upgraded to infinity. How long before it's turned on?

Have you plugged in the home hub 5, as none of the other home hubs work on Infinity?

 

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Aspiring Contributor
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Message 4 of 11

Re: Upgraded to infinity. How long before it's turned on?

Engineer came, unplugged my old hub plugged in my new hub5 and said it could take up till midnight before it starts working or I'll have to call tomorrow.That was it. I was expecting it to be working before he left aswell!
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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Upgraded to infinity. How long before it's turned on?

Was it an openreach engineer or a contractor possibly Kelly's?



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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Upgraded to infinity. How long before it's turned on?

Self install are often activated at midnight 



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Aspiring Contributor
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Message 7 of 11

Re: Upgraded to infinity. How long before it's turned on?

Not sure, I wasn't in my other half was here, but I've only ever seen openreach vans in this area. We have a bt exchange just further up the road and there vans are sometimes there
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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Upgraded to infinity. How long before it's turned on?

Just need to wait and see if activated tonight and if not then phone customer services and get engineer visit



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Aspiring Contributor
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Message 9 of 11

Re: Upgraded to infinity. How long before it's turned on?

Yes okay. Thanks for the reply. Hopefully be on tomorrow.
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Aspiring Contributor
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Message 10 of 11

Re: Upgraded to infinity. How long before it's turned on?

As expected still no Internet today. 😞
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