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Message 1 of 12

Upgrading BB to include Digital Voice

 Hi, I went to upgrade my BB tonight and can see I can accept the same price for another 24 months and have digital voice included for free.

However, I did read there was a way to get the non alexa handset pack so you can have 2 phones. I can't see this during checkout though?

Also, I currently have unlimited anytime calls but there's no mention of that at checkout. Is this now automatically included?

 

Thanks

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Message 2 of 12

Re: Upgrading BB to include Digital Voice

DV is free anyway so not an incentive to accept the  broadband package. You may get a better deal phoning options team 0800800030. If you get DV the offer normally is 1 advanced phone or 2 essential phones or DV adapter.

Calling packages are no longer included in broadband package and are now add on to the package and again options team as part of your negotiations

 



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Message 3 of 12

Re: Upgrading BB to include Digital Voice

I already have unlimited calls but I had no option for a calling plan when upgrading including DV.

 

It's the same price so I'm wondering if it will automatically include it?

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Message 4 of 12

Re: Upgrading BB to include Digital Voice

I would certainly use options team as normally get better deal.  If you don't like offer then don't accept but up to you



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Message 5 of 12

Re: Upgrading BB to include Digital Voice

Does the digital voice part only work if the exchange will support a change from PSTN? Is there a danger I could lose the landline number, as I just took up the halo 3 offer?

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Message 6 of 12

Re: Upgrading BB to include Digital Voice

Exchange needs to be upgraded but you should still keep your number.  Was number initially issued to you by  BT?



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Message 7 of 12

Re: Upgrading BB to include Digital Voice

Yes, been with BT for decades. Phoned CS who are sending extra phone and adapter but don’t think they knew that my exchange (Porthcawl) doesn’t yet do FTTP.  So I presume it doesn’t function on FTTC?

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Message 8 of 12

Re: Upgrading BB to include Digital Voice

I have FTTC AND DV Works fine for last 2 years



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Message 9 of 12

Re: Upgrading BB to include Digital Voice

That’s very helpful. Some websites mention only FTTP. May I just ask if your exchange offers FTTP though you are not on that? Trying to work out when an exchange supports DV!

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Message 10 of 12

Re: Upgrading BB to include Digital Voice

If I upgrade to digital voice, do I lose the ability to plug a phone into the BT phone socket to use as a standard landline?

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