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a_mulligan
Beginner
590 Views
Message 1 of 6

Upgrading from ADSL Max to ADSL 2+

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Hi 

I have seen my exchange is offering ADSL 2+ and I am currently on ADSL Max.  What's the correct process for requesting an upgrade to ADSL 2+?

 

Thanks

Andy

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Upgrading from ADSL Max to ADSL 2+

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enter your phone number and post results  https://www.btwholesale.com/includes/adsl/main.html

 

can you post the adsl stats from your router please



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a_mulligan
Beginner
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Message 3 of 6

Re: Upgrading from ADSL Max to ADSL 2+

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Here's the details of the phone number.

 

Screen Shot 2016-02-03 at 15.41.10.png

 

And the ADSL stats from the router 

 

Screen Shot 2016-02-03 at 15.42.08.png

 

 

 

 

 

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Upgrading from ADSL Max to ADSL 2+

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thanks

 

mods will post a contact us link here and try an get you upgraded




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email

 


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DavidM
Moderator
Moderator
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Message 5 of 6

Re: Upgrading from ADSL Max to ADSL 2+

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Hi @a_mulligan,

 

Welcome and thanks for posting. I'm sure I can help with the regrade to ADSL 2. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile as shown in @imjollys post. Once I have the details we'll take it from there.

 

Cheers

 

David

 

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PaddyB
Moderator
Moderator
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Message 6 of 6

Re: Upgrading from ADSL Max to ADSL 2+

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Hi @a_mulligan,

 

Thank you for taking my call. I am glad to hear that you have notice an improvement following the upgrade to ADSL2. Your sync speed has increased to 13112 Kbps, with you upload sitting at 886 Kbps.

 

Thanks

 

PaddyB

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