Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tsmith101
Beginner

on ‎26-03-2020 12h49

1,480 Views
Message 1 of 2

Upgrading from Home Hub 4 to Smart Hub 2

Go to solution

Hi All,

I'm looking for some clarification, I currently have a Home Hub 4 which is connected to the OpenReach Modem on the WAN port.

I just received a new Smart Hub2 which does not have this port, looking on the BT setup guide it says you may have the wrong one, so called the helpline and got told I should remove the openreach modem and connect the new hub to a filter.  However everything else I am reading online conflicts with this. 

Can people confirm if upgrading means you remove the Openreach modem or if that stays and i have the wrong hub?

Thanks in advance

0 Ratings
1 REPLY 1
licquorice
Distinguished Sage
Distinguished Sage

‎26-03-2020 13h01 - edited ‎26-03-2020 13h02

1,471 Views
Message 2 of 2

Re: Upgrading from Home Hub 4 to Smart Hub 2

Go to solution

You no longer need the Openreach modem, just connect the phone socket to the DSL socket on the SH2 via the filter if you are currently using one

0 Ratings