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JPDo
Beginner
552 Views
Message 1 of 7

Upgrading to fibre after new connection to ADSL

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Hi All,

 

I recently moved into a new build property and after much difficulty managed to get a BT line installed and connected to ADSL with ok speeds 3 days ago. I know the cabinet I am connected to is FTTC enabled and there is capacity for me to upgrade to BT Infinity. Indeed when I enter my phone number into the Openreach Fibre Availability Checker it tells me that I can order fibre, however the BT Infinity site says no. When I check my phone number on the bt dslchecker it tells me I am connected to cabinet and exchange I thought I was but it lists no services not even ADSL it just says:

 

   

Fixed Rate1 ----Available----
ADSL Multicast------Available----

 

Do I just need to patient and wait for database updates or is this a datbase issue I need to do something about?

 

Thanks

 

James

 

 

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6 REPLIES 6
pippincp
Distinguished Sage
544 Views
Message 2 of 7

Re: Upgrading to fibre after new connection to ADSL

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I would give it 7 days for the database to be corrected. How do you know there is capacity at the cabinet?

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Webby
Distinguished Sage
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Message 3 of 7

Re: Upgrading to fibre after new connection to ADSL

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As above, takes a little while for all of the databases to align.
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JPDo
Beginner
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Message 4 of 7

Re: Upgrading to fibre after new connection to ADSL

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Thank you. The BTOpenreach guy who connected line at the cabinet said there was plenty of space...
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JPDo
Beginner
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Message 5 of 7

Re: Upgrading to fibre after new connection to ADSL

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Thank you - I will let you know how I get on

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JPDo
Beginner
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Message 6 of 7

Re: Upgrading to fibre after new connection to ADSL

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Database updated and order placed today

 

Thanks again

 

Webby
Distinguished Sage
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Message 7 of 7

Re: Upgrading to fibre after new connection to ADSL

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Great! Enjoy

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