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isparky
Beginner
310 Views
Message 1 of 3

Upgrading to option 3

Hi, I recenltly got BT broadband option 2, at the time i was unsure if i wanted to pay that bit more for option 3 but have decided for my usage option 3 is the best one, so i went to upgrade and when i clicked the upgrade button it takes me to the main broadband page with the packages, so i picked option 3 and then put in my details, now this is where i get a bit confused, i get to a packages set up and eqipment page and it tells me that my package contains home hub 3 (which i of course already have) with a delivery fee of £6. now of course i dont need this, i just want to upgrade the package details, have i gone to the wrong page or am i doing something wrong? i dont want two home hubs! lol

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Upgrading to option 3

I would try UK sales and see if they can sort it out for you  08007830056




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isparky
Beginner
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Message 3 of 3

Re: Upgrading to option 3

thanks for the reply, gave them a ring and all sorted! 

cheers!

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