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imjolly
Distinguished Sage
Distinguished Sage
619 Views
Message 11 of 16

Re: Uplink IP Profile seems stuck at 0.45Mbps

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see if mods can get up profile corrected   they will post a contact us link 


 

contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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tcpip
Aspiring Contributor
617 Views
Message 12 of 16

Re: Uplink IP Profile seems stuck at 0.45Mbps

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Thanks - just for completeness, I post the diagnostics from my second (EE) broadband line which is working fine:

 

Speedtest EE.jpg

 

BT Wholesale Speedtest EE.jpg

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DavidM
Moderator
Moderator
614 Views
Message 13 of 16

Re: Uplink IP Profile seems stuck at 0.45Mbps

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Hi tcpip,

 

Thanks for posting. We'll need to take a closer look at this for you so can you please send over the details? You'll get the contact us link in my profile.

 

Cheers

 

David

tcpip
Aspiring Contributor
576 Views
Message 14 of 16

Re: Uplink IP Profile seems stuck at 0.45Mbps

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All sorted now thank you.

 

My IP Profile was reset this morning and my broadband is now back to how it was and should be 🙂

 

downlink: 11.68Mbps / uplink: 1.062Mbps

 

IP Profile: 10.55Mbps / 0.83Mbps

 

Speedtest/throughput: 10.45Mbps /0.84Mbps

 

Broadband1.jpg

Broadband2.jpg

Broadband3.jpg

 

Thank you again for all your help 🙂

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imjolly
Distinguished Sage
Distinguished Sage
567 Views
Message 15 of 16

Re: Uplink IP Profile seems stuck at 0.45Mbps

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great result



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
DavidM
Moderator
Moderator
561 Views
Message 16 of 16

Re: Uplink IP Profile seems stuck at 0.45Mbps

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Glad I was able to get that sorted for you tcpip. Thanks for taking time to let us know.

 

Cheers

 

David