see if mods can get up profile corrected they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Thanks - just for completeness, I post the diagnostics from my second (EE) broadband line which is working fine:
Thanks for posting. We'll need to take a closer look at this for you so can you please send over the details? You'll get the contact us link in my profile.
All sorted now thank you.
My IP Profile was reset this morning and my broadband is now back to how it was and should be 🙂
downlink: 11.68Mbps / uplink: 1.062Mbps
IP Profile: 10.55Mbps / 0.83Mbps
Speedtest/throughput: 10.45Mbps /0.84Mbps
Thank you again for all your help 🙂
Glad I was able to get that sorted for you tcpip. Thanks for taking time to let us know.