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Beginner
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Message 1 of 8

Upload Speed very low

I got bt inifnity about 2 weeks ago but while the download speed is working fine the upload speed is basically 0 and cant upload anything even a small file from a game. So any help would be great before i phone bt.

 

I done the further test on the line and got this -

 

1. Best Effort Test: -provides background information.

 Download Speed
 35.19 Mbps
  
0 Mbps38.56 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 35.19 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-38.56 Mbps .
 Additional Information:
 IP Profile for your line is - 38.56 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 0.15 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.15Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.

 

 

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7 REPLIES 7
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Guru
331 Views
Message 2 of 8

Re: Upload Speed very low

Try to rule out the HomeHub.

First, power it off and on again (NOT the white modem) and see if that helps.

Then try a direct connection from the computer to the modem: a bit of a faffle I am afraid.


- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username 'bthomehub@btbroadband.com' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.

Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem.

 

~~~~

Also do a test with firewall and antivirus turned (temporarily) off.

They can cause off speed problems.

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Beginner
315 Views
Message 3 of 8

Re: Upload Speed very low

Hey thanks for the help, tried taking the homehub out of the equation but after i enter the details you said i get an error 651 code and wont let me connect to the internet without the HH sadly. I tried the other suggestions but no success.

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Guru
310 Views
Message 4 of 8

Re: Upload Speed very low

Another thing is to try speed tests at another site.  The BT testers often give somewhat low upload speed results.  However, yours are so slow that I don't think it will be the answer.

 

I have found the most reliable upload speed test at the moment is http://www.thinkbroadband.com/speedtest.html

(the TBBx1 download test is always absurdly low).

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Beginner
302 Views
Message 5 of 8

Re: Upload Speed very low

Got the same result with that website 😞 however I tried the test on a laptop I have connected through wireless and its getting an upload speed of 14.25mb so its something to do with my computer, just dont know what it is though and i dont have wireless on the computer to try it out.

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Guru
288 Views
Message 6 of 8

Re: Upload Speed very low

Try a different port on the HomeHub. I have heard that sometimes one or more ports behaves in an odd way. As I am sure you know, wired connection should go at least as fast and usually faster than wireless.
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Highlighted
Beginner
274 Views
Message 7 of 8

Re: Upload Speed very low

Tried it and still not working, thanks for all the help though

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Moderator
Moderator
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Message 8 of 8

Re: Upload Speed very low

Hi suds88

 

I'm sorry to hear about the issues with your upload speed. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you with this. You can find the link by clicking on my username.


Thanks

Neil

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