bakerbob
Beginner
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Message 1 of 2

Upload Speed

I have had problems with my broadband, kept dropping out and slow. Had engineers visit and replacement hub.

Drop out seems ok. Down load  at about 2.90mbps but uploads 0.01mbps.

BT in India says everything ok but takes ages to open a web page.

 

Any ideas?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Upload Speed

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router unless hh4/5 may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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