Upload making service unusable for over a year!

[stuarteaston]

Folks,

I won't bore you all with the details, but my broadband has be lousy for over a year. The problem is that nobody at BT actually takes ownership - they simply run a few tests and send it along to the next person and eventually, you end up back where you started with nothing resolved. 

I dare say my case is a difficult one - SO my question is WHO IN BT WILL OWN THE DIFFICULT PROBLEMS AND HOW DO I REACH THEM?

Sorry for the "shouting" but I've been wrestling with this for a year - a year! - and have no indication that a single person at BT gives a **bleep**.

So - hopefully you can help.

Stuart

[DavidM]

Hi stuarteaston,

Thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.

Cheers

David

[stuarteaston]

Thanks David - but when I go to your profile, I don't see any form. I see a "contact" section which says you're online, but it doesn't actually have any mechanism to contact you.

Thanks,

Stuart

[stuarteaston]

Sorry - found it.

[stuarteaston]

I think I sent it OK. Did you receive it - don't have any confirmation as yet.

Thanks,

Stuart

[jac_95]

Hi stuarteaston,

Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.

Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.

Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.

The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.

Edit: For CL and Mod reference:

1) http://community.bt.com/t5/BB-Speed-Connection-Issues/Re-Terrible-upload-speed-on-BT-Unlimited/m-p/1... - This thread here may be linked to the same case.

Cheers