Ive noticed others with this problem too but here's my issue-
Download speed on BT infinity is around 38mbps, upload ranges from nothing to around 0.06.
WOrked fine till just over a fornight ago and now my internet is becoming almost useless.
Ive rang the helplines 2-3 times, basically being told to turn it on and off not the level of help I needed.
My wireless is fine, issues are the same when wired.
I'll give this a few days then will have to look elsewhere for internet.
Can anyone help?
No it is in the right place. Expect a mod to give you a link to contact them soon.(depends who's on site at the time).
Be aware it may be 3-5 days for them to get back to you but they will take ownership and keep you fully informed.
Welcome to the community and thanks for posting!
I can check your BT Infinity speed from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,