Upload speed always WAY below Line Profile

[pwllheli]

I am on Infinity 2 and regularly get 30-36mbps DOWN-load speed - which is to be expected with a Line Profile of 35Mbps (obtained as per instructions on BT wholesale). 

The UP-load speed however is NEVER more than 7Mbps - but the Upstream Line Profile is 20Mbps.

Can anyone explain why I am getting only 30% of what I should be getting with uploads?

I am part of the SamKnows broadband monitoring sample and my WhiteBox router reports very constant results: 34Mbps download, 7Mbps upload, 12.5ms Latency, 0% Packet Loss and Good performance on YouTube/NetFlix.

These are my Smart hub stats:

Product name: BT Hub 6A

Serial number: +084319+NQ62976733

Firmware version: SG4B1000B316

Firmware updated: 22-Jul-2017

Board version: 1.0

Gui version: 1.64.0

DSL uptime: 14 Days, 1 Hours 31 Minutes 19 Seconds

Data rate: 7.62 Mbps / 38.21 Mbps

Maximum data rate: 7621 / 38910

Noise margin: 5.8 dB / 3.3 dB

Line attenuation: 26.5 dB

Signal attenuation:

VPI/VCI: 0/38

Modulation:G_993_2_ANNEX_B

Latency type: Fast Path

Data sent / received: 84929 MB Uploaded / 225455 MB Downloaded

Broadband username: bthomehub@btbroadband.com

BT Wi-fi: Active

2.4 GHz wireless network name: BTHub6-WX6G

2.4 GHz wireless channel: Smart (Channel 1)

5 GHz wireless network name: BTHub6-WX6G-5

5 GHz wireless channel: Smart (Channel 36)

Wireless security: WPA2 (Recommended)

Wireless mode: Mode 1

Firewall: On

MAC address:40:C7:29:1B:C8:F7

Software variant:-

Boot loader:7.33.1

[RobbieMac]

Hi @pwllheli

Thanks for your post and welcome back!

Can you check what your broadband speed estimate is >> here << and post a screenshot of the results?  (Remember to remove any personal info before posting).

Thanks,

Robbie

[pwllheli]

[RobbieMac]

Hi @pwllheli

Thanks for posting the screenshot as requested.

It looks like due to line characteristics the speed you're getting is the fastest speed your line will support.  If you're not using the extra virus protect licences you get with BT Infinity option 2 you're probably better downgrading to BT Infinity option 1 as your line can't support Infinity 2 speeds.

You can chat with our >> billing live chat team << about this.

Cheers,

Robbie

[pwllheli]

Many thanks. Very informative.

The Upstream Line Profile does not give a max. possible then.

As regards your very useful suggestion of downgrading to Infinity 1 - is that possible half way through a contract?

I thought that I was tied into that particular package and would not be allowed to downgrade.

Thanks

[RobbieMac · Accepted solution]

Hi @pwllheli

Thanks for posting back.

It's possible that you're on a good deal at the moment for BT Infinity 2.  However, fire us over your details and we will take a quick look at this for you.

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

Cheers,

Robbie

[XRaySpeX]

---

@pwllheli wrote:

The UP-load speed however is NEVER more than 7Mbps - but the Upstream Line Profile is 20Mbps.

---

The Upstream Rate IP profile shown by Further Diagnostics of the BT Speedtester is deceptive on FTTC. It always shows the max. Up speed of the FTTC product you are on, not of your line.

You are actually getting 7 Meg Up sync which is about the best you can expect on that line.

[conrad]

---

@pwllheli wrote:

Many thanks. Very informative.

The Upstream Line Profile does not give a max. possible then.

As regards your very useful suggestion of downgrading to Infinity 1 - is that possible half way through a contract?

I thought that I was tied into that particular package and would not be allowed to downgrade.

Thanks

---

You may be able to as it is obvious that your line couldn't get close to Infinity 1 max speed let alone Infinity 2.

Contact  RobbieMac so that things can get sorted.

[pompey1898]

---

@pwllheli wrote:

I am on Infinity 2 and regularly get 30-36mbps DOWN-load speed - which is to be expected with a Line Profile of 35Mbps (obtained as per instructions on BT wholesale). 

The UP-load speed however is NEVER more than 7Mbps - but the Upstream Line Profile is 20Mbps.

Can anyone explain why I am getting only 30% of what I should be getting with uploads?

I am part of the SamKnows broadband monitoring sample and my WhiteBox router reports very constant results: 34Mbps download, 7Mbps upload, 12.5ms Latency, 0% Packet Loss and Good performance on YouTube/NetFlix.

These are my Smart hub stats:

Product name: BT Hub 6A

Serial number: +084319+NQ62976733

Firmware version: SG4B1000B316

Firmware updated: 22-Jul-2017

Board version: 1.0

Gui version: 1.64.0

DSL uptime: 14 Days, 1 Hours 31 Minutes 19 Seconds

Data rate: 7.62 Mbps / 38.21 Mbps

Maximum data rate: 7621 / 38910

Noise margin: 5.8 dB / 3.3 dB

Line attenuation: 26.5 dB

Signal attenuation:

VPI/VCI: 0/38

Modulation:G_993_2_ANNEX_B

Latency type: Fast Path

Data sent / received: 84929 MB Uploaded / 225455 MB Downloaded

Broadband username: bthomehub@btbroadband.com

BT Wi-fi: Active

2.4 GHz wireless network name: BTHub6-WX6G

2.4 GHz wireless channel: Smart (Channel 1)

5 GHz wireless network name: BTHub6-WX6G-5

5 GHz wireless channel: Smart (Channel 36)

Wireless security: WPA2 (Recommended)

Wireless mode: Mode 1

Firewall: On

MAC address:40:C7:29:1B:C8:F7

Software variant:-

Boot loader:7.33.1

---

I note that you seem to be on the newish 3dB target noise margin.

Would be interesting to see the results of the BTW speed test further diagnostics.

[pwllheli]

Thank you @pompey1898 for your interest. Here is the BTWholesale Further Diagnostics result page. It does not seem to add very much to me!

Can you explain your comments regarding the "new" noise factor. It is certainly nothing that I have altered myself. I would appreciate your comments so that I can learn something about the diagnostics. Thanks...