We recently had some equipment upgrades in our village Littlebourne and since then uploading photos has been impossibly slow. Even though the reported speed is what we would expect - it can take up to 20 minutes to upload a small photo of 500kb or less. This is extremely frustrating and having contacted BT, I received the response that they do not deal with upload speed.
Upon contacting BT Openreach to ask they to reset the line at the exchange, I was told that I would need to get my ISP to deal with them but as BT who are my ISP will not take responsibility.....
I AM EXTREMELY FRUSTRATED! I can't believe that my service provider can't even get in touch with BT Open Reach on my behalf. I spent over an hour with the operator on the phone testing my download speed despite me saying it wasn't the download speed I had the problem with to be told at the very end of the call that they didn't deal with upload speed.
Please could you help point me in the right direction of someone who can get this sorted out as no one wants to take responsibility. I create and develop websites so it is vitally important for me to have a good and reliable upload!
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Unfortunately as it is a residential line there is no preference for any business use and if that important maybe yiou should be using a business line
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem