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Message 1 of 4

Upload speed extremely slow

We recently had some equipment upgrades in our village Littlebourne and since then uploading photos has been impossibly slow.  Even though the reported speed is what we would expect - it can take up to 20 minutes to upload a small photo of 500kb or less.  This is extremely frustrating and having contacted BT, I received the response that they do not deal with upload speed.


Upon contacting BT Openreach to ask they to reset the line at the exchange, I was told that I would need to get my ISP to deal with them but as BT who are my ISP will not take responsibility.....


I AM EXTREMELY FRUSTRATED!  I can't believe that my service provider can't even get in touch with BT Open Reach on my behalf.  I spent over an hour with the operator on the phone testing my download speed despite me saying it wasn't the download speed I had the problem with to be told at the very end of the call that they didn't deal with upload speed.


Please could you help point me in the right direction of someone who can get this sorted out as no one wants to take responsibility.  I create and develop websites so it is vitally important for me to have a good and reliable upload!

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Distinguished Sage
Distinguished Sage
Message 2 of 4

Re: Upload speed extremely slow

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


Unfortunately as it is a residential line there is no preference for any business use and if that important maybe yiou should be using a business line

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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Distinguished Sage
Message 3 of 4

Re: Upload speed extremely slow

what you have been told is correct the problem is nothing to do with Openreach it is BT Wholesale who are responsible and upload speed is not considered a problem there have been posts about this before and nothing has been able to be done quite often given time upload speeds improve automatically

can you please run the BT speedtest further diagnostic test this test appears after the first test completes and post back the results

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Distinguished Sage
Message 4 of 4

Re: Upload speed extremely slow

Residential lines are not supposed to be used for business use as it breach's the terms and conditions
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