We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
In terms of compatibility you need a router with a VDSL modem (like the hoome hub 5) or a VDSL modem itself (open reach). Its a good idea to get another engineer visit arranged but you will have to inform BT to send another router/modem in the mean time as this could be where your problem lies.
Im not sure what your engineer has done but I would like to think if hes had half a clue he would have tested the connection from your socket on the wall so if hes tested everything after the router and youve tested everything before, this is now looking like the common denominator.
Another thing, did the engineer change the faceplate on the original visit? Mine almost didnt, he was about to walk out the door then came back as he had forgot as my old one looked like the new one. When he did and restested it, my speed increased massively. Have you tried plugging the router into the master socket and maybe changing the cable? You could also try a factory reset on it.
If BT are dragging their heels on sending new equipment you can pick up an openreach modem on ebay for around £10-15, at least this will give you an idea where the problem is
Cheers for the feedback!
Had a new hub delivered today with the same results, well actually there was no physical upload speed according to the test.
Interestingly from the wall the engineer found an 80:20 download:upload
Both hubs were the HH5 and the faceplate on the master socket was replaced
I've even gone as far as checking all wires for continuity with 0 resistence in any of them
Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
Click on this link http://192.168.1.254
What do you see?