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Copperclad
Beginner
476 Views
Message 1 of 6

Upload speed very slow

I had this new line installed recently and am using BT broadband ADSL.

The download speed is okat between 3-4mbps

The upload speed is only at 0.1mbps

 

I'm using the homehub4 which shows the connection speed as 448/6048 so it looks rather odd that the actual upload speed is so slow.

It is connected to the master socket.  There is no other wiring in the property.  I have tried 2 different new filters.  I have tried the no noise line test and it sounds ok to me. My computer is directly connected to the router using a network cable.

 

Any help would be appreciated.

 

Here are my hh4 stats

1. Product Name: HomeHub4

3. Firmware version: v0.07.01.0910-BT (Type B) Last updated [Unknown]

4. Board version: 01A

5. DSL uptime: 0 days, 00:29:11

6. Data Rate: 448 / 6048

7. Maximum Data Rate: 944 / 6060

8. Noise Margin: 17.0 / 6.1

9. Line Attenuation: 28.5 / 41.5

10. Signal Attenuation: 0.0 / 41.5

11. Data sent/received: 5.8 MB / 56.4 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: No            

22. Firewall: Default      

24. VPI/VCI: 0/38

25. Modulation: G.992.1(DMT)

26. Latency type: Fast

27. Software variant: -

28. Boot loader: 0.5.0-BT (Wed Nov 12 11:47:59 2014)

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
473 Views
Message 2 of 6

Re: Upload speed very slow

You are on adslmax and 448kbps is max up speed avilable

 

enter your phone number And post results. Remember delete number. https://www.btwholesale.com/includes/adsl/main.html



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Copperclad
Beginner
469 Views
Message 3 of 6

Re: Upload speed very slow

Thanks for your quick response.

Is this what you asked for:

 

Telephone Number on Exchange BUCKHAVEN is served by Cabinet 3

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+Up to 4--3 to 7Available
ADSL MaxUp to 3.5--2.5 to 4.5Available
WBC Fixed Rate2----Available
Fixed Rate2----Available
Other Offerings
Copper Multicast------Available

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (FTTC or WBC SOGEA) services, the stable line rate will be determined during the first 10 days of service usage.

 

This line does not have left in jumpers.

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imjolly
Distinguished Sage
Distinguished Sage
462 Views
Message 4 of 6

Re: Upload speed very slow

You exchange has been upgraded to adsl2 and the mods may be able to get you upgraded which may not make much improvement to your down speed but should increase your up speed by 100% 



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Copperclad
Beginner
446 Views
Message 5 of 6

Re: Upload speed very slow

Thanks imjolly, how do I get in touch with the mods? or do I just wait for them to see this?

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PaddyB
Moderator
Moderator
432 Views
Message 6 of 6

Re: Upload speed very slow

Hi Copperclad,

 

I'll be able to take a look at your connection and upgrade you to ADSL2. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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