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Aspiring Contributor
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Message 1 of 6

Uploading photos or videos blocks other users!

Ads for broadband show a whole family using their internet connection at once but is that reality?

Three of us share our hub 6, 14Mbs connection with no problems usually except when one of us uploads photos to Failbook, DropBox, ShootProof or videos to YouTube and until this is finished then the internet is unuseable by others in the house.  The uploads are via wifi and no matter whether 2.4Ghz or 5.0Ghz connection, both are unuseable to others.  A further test has shown that the ethernet connection to the hub 6 is unuseable too.  Is this 'normal' or should others still have access to the internet?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Uploading photos or videos blocks other users!

as you have posted on the adsl board I assume the 14mb is down speed with up speed about 1mb.  if someone is uploading to say drop box at max upload speed then others will receive a very slow response to any surfing or general usage until upload complete.  only way to improve is either limit upload to overnight or if possible upgrade to fibre with far faster upload speeds



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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Uploading photos or videos blocks other users!

You would be better using a router which has bandwidth and QOS control, then you can prioritise connections and allocation. Even a basic TP Link router costing £30 will allow that. You can restrict upload bandwidth to stop slow responses on other devices.

 

See Priority and bandwidth controls

 

The home hubs do not have that facility.

 

 

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Aspiring Contributor
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Message 4 of 6

Re: Uploading photos or videos blocks other users!

Unfortunately some photos need to be uploaded as soon as they have been edited although we do now try to do big jobs at 'quiet times'.  Also unfortunately, the nearest fibre is over a mile away and that has only been there for about two years!  Prior to that we used satellite for over two years and which was 100% reliable, gave the same download speed but not sure about uploading as photos and videos weren't important then. Expensive but sometimes you get what you pay for! 

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Aspiring Contributor
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Message 5 of 6

Re: Uploading photos or videos blocks other users!

We've had lots of problems with BT internet during the last year (see my long post elsewhere) and have been greatly assisted by the moderator DavidM who helped locate 4 faults on our line plus several faulty hubs and it has been important to stay with the BT hub so that we could aid continuity.  Originally we had a printer, NAS and Whole Home mesh attached but each has been disconnected to isolate problems.  I'm surprised that the 6th generation BT hub is so limited, perhaps we can do better elsewhere?

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Uploading photos or videos blocks other users!


@Mankie wrote:

Unfortunately some photos need to be uploaded as soon as they have been edited although we do now try to do big jobs at 'quiet times'. 


The answer on the TP Link router is to give the device uploading the photos, a slightly higher priority than other devices and give it just slightly less that the maximum upload bandwidth available. So if your upload bandwidth is 1000Kbs, give the device 900Kbs maximum, leaving 100Kbs for other devices only when an upload is in progress.

 

The would not impact on web browsing on other devices. When uploading is not in progress, other devices would get the full upload bandwidth.

 

The BT home hubs are only very basic devices with limited configuration options. This makes it easy for BT to provide support as they have full control over it, and a factory reset will always restore things back to default.