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alex2014
Aspiring Contributor
345 Views
Message 21 of 24

Re: Urgent - VERY slow BT Broadband

Hello imjolly,

 

Thanks for your reply.

 

You said in one of your previous replies above than contacting mods is by invite only. Should I not get an invite first?

 

Thanks

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NeilO
Moderator
Moderator
337 Views
Message 22 of 24

Re: Urgent - VERY slow BT Broadband

Hi alex2014,

 

I'm sorry about the problems with your broadband speed. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you with this.

 

You can find the link by clicking on my username.

Thanks

Neil

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alex2014
Aspiring Contributor
307 Views
Message 23 of 24

Re: Urgent - VERY slow BT Broadband

 

Hello,

 

Following the problem I described here, I was contacted a few weeks ago by a BT representative. She was very helpful and promptly sent an engineer to my home to "diagnosticate" the fault and fix the problem. The engineer came quickly and identified a phone line fault which was caused by a problem outside of my property. As soon as the engineer fixed the fault, my phone line was back on and my broadband speed was as fast as when I signed up for BT a few months ago.

 

Everything was fine...until this morning. My phone line and broadband are completely dead again. I noticed the problem as soon as I tried to connect online this morning (flashing broadband red signal on hub and phone line dead even when I connect the phone directly to the test socket). I called the BT tech support telephone number; the automated system made a test line check and indicated that there is a fault with my line and that they will try to fix the problem over the coming days.

 

I assume that whatever problem the engineer fixed when he came, is not completely fixed and either he or another engineer needs to come again to fix the problem. I really need to access broadband asap as I am working from home and can't work without broadband. I am using my mobile internet connection at the moment, but that connection is very slow and unreliable.

 

As the original incident case was closed following its resolution, I don't know how to contact the BT representative again (I don't know if she is a mod here or not). and the problem is that I can't wait for days  (until BT fixes the problem) as I would not be able to work until it is fixed.


What do you suggest is the fastest way to have an engineer come back to my place to resolve the problem again? Is there a number I could call? I already called the BT tech support number, but was not able to speak to anyone as its automated system identified a fault on my line and simply explained to me that they will try to fix the problem over the coming days.

 

Thanks for your help

 

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imjolly
Distinguished Sage
Distinguished Sage
300 Views
Message 24 of 24

Re: Urgent - VERY slow BT Broadband

as you have a residential line which should only be used for casual business there is no priority and you just need to wait until an engineer can call by reporting your phone fault to 151.  if is causes a problem with your work then you really need to change to abusiness line with a better level of service agreement

 

is there anything listed here http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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