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Mods don't deal with straightforward problems that can be dealt with by simply reporting the fault.
0800 800 151
@qwerty1, plug a phone into the test socket behind the cover of your master socket, dial 17070 option 2 'quiet line test'. A fault there should show up (crackling, etc.) report the fault on a neighbour's/relative's phone, hope you get this sorted out soon.
I just called the above 0800 number and got told by automated support there is a fault, which contradicts the online reporting. This seems really dodgy. Apparently there may be a £130 engineer charge. The line went dead the same day I managed to finally get BT to send out the reward card, after much consternation because of the way it was being handled by staff out in India. Highly suspicious that the line breaks down as soon as the reward is finally awarded. I didn't mean to criticise the Indian staff but it's not the first time I had much problem. I also had to deal with Indian staff with my mobile network (not BT) and they put me through a lot, wasting a lot of time in the process. The number of calls I had to make and receive going back and forth was ridiculous. They are good at making themselves immune to customer anger (good if you're dealing with angry customers), something Brits might be more sensetive to, but I have been put through a lot since the summer. It's ruined these last three months.
There is no way I am paying for an engineer. If done free then I'll gladly stay with BT because we bsolutely didn't do anything to cause the problem, but if not then I'll move. I want to be able to get on with daily life then having to spend so much time dealing with problems with my account.
Many here will understand the pain of dealing with the overseas helpdesk as we've been there. But it's rather fanciful to imply that they could create a fault, especially if it turns out to be chargeable because it was on your side of the master socket. The caveat about a possible charge is routine, simply for the avoidance of doubt if a charge is eventually raised.
The rules about chargeability apply to all providers except Virgin cable. Assuming it was correct, it would only be a good idea to refuse to pay a charge if you want to have your credit record trashed.