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Racehunter
Contributor
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Message 201 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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The wording was 'from 14:00 the following day' so I should hope to see my usage for 'up to 23:59 on 17/1/13' around now............Blast, it still says 23:59 on 16/1/13, so i am back to a day overdue!

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A1944
Expert
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Message 202 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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@A1944 wrote:

@GARRY_AND_SUSIE wrote:
These results are important to us both as I believe the meter is NOT monitoring correctly & is displaying data usage which does not exist

I have been building data using NetWorx for the last few days (having only one computer on the hub plus a phone which doesn't use much data) and the one day I have been able to compare so far was virtually spot on.  I will continue to monitor.


I have now been comparing the readings between the BT Usage Monitor and NetWorx for 7 days and the values have tallied very closely.

 

The daily difference between them has varied between 0 and 0.06GB (60MB), which can easily be explained by the phone WiFi usage which is not measured by NetWorx.

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iggyb
Contributor
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Message 203 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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If you are interested in the data used by the phone it is worth looking at the apps from Nutec. I have been using Data Master for iOS on an Apple iPod. This displays daily usage for a month and can be used to measure usage over any period using sepatate counters. On a device with 3G it measures this separately. I believe they also have apps for Android.

What this shows is what most of us want from the BT Usage Monitor.

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A1944
Expert
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Message 204 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Thanks iggyb, I will investigate.

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GARRY_AND_SUSIE
Aspiring Expert
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Message 205 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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3g watchdog works well for Android & segregates the mobile / wifi data. There is a free version available in the Android play store.

One thing to remember though is if you use your mobile out & about at a hotspot it will include that as wifi data so it may not all have gone through your hub.
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A1944
Expert
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Message 206 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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@GARRY_AND_SUSIE wrote:
One thing to remember though is if you use your mobile out & about at a hotspot it will include that as wifi data so it may not all have gone through your hub.

Very true, though in my case that would rarely be an issue as I don't use hotspots very often.

 

I have now got Data Master on my iPhone and will factor the figures into my analysis.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 207 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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I suspect that many of these issues are due to the recent changes to the "My BT" website, as a number of people have also not been receiving usage e-mails.

 

This is being investigated by one of the moderators on this thread.

http://community.bt.com/t5/Bills-Packages/BT-not-sending-usage-warning-emails/m-p/756796#M18651

 

 

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A1944
Expert
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Message 208 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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@Keith_Beddoe wrote:

I suspect that many of these issues are due to the recent changes to the "My BT" website......


Unless there have been two problems with the same symptoms, the original reason for this thread cannot be that. 

 

The fairly frequent problem of the usage monitor not updating was not new when this thread started, it had been happening since the end of August 2012, as raised in my, now redundant, thread here.

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Kendoo
Aspiring Contributor
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Message 209 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Hi all. New here. Lured by talk of out-of-date usage meter.

 

My meter is now three days out-of-date, which I see is actually wonderful compared to some of yours! This looks to me like the tip of a very large iceberg. How many users never even check their bill or the subsequent bank payment?

 

Update later...

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A1944
Expert
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Message 210 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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@Kendoo wrote:

 

My meter is now three days out-of-date....

 


At the moment that should not be the case as it has been updating OK for about a fortnight. 

 

I got the reading for last night (2359 26/1/13) towards the end of this morning.

 

Are you using http://www.bt.com/broadbandusagemonitor ?

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