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stevec59
Aspiring Contributor
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Message 1 of 9

Usage allowance

I am on the Option 1 package, so 10gb, at christmas I went ove 15.05, so I was chared an extra £10, £5 for the first 5gb, and another £5 fro the 0.05 gb, I thought that was a bit unfair, I do go over most moths, but until by package is up for renewal probably not worth upgrading.

It's a shame that BT don't carge £1 per 1GB over, or if I could have the 9.95gb added to the next month.

 

We live in hope...

 

 

Steve

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Usage allowance

You can upgrade anytime if you wish, there is no penalty, you just start another contract.

 

See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685

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stevec59
Aspiring Contributor
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Message 3 of 9

Re: Usage allowance

True, but if I wait until the end of my cotract I will get a better deal!

 

Steve

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Distinguished Guru
Distinguished Guru
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Message 4 of 9

Re: Usage allowance


@stevec59 wrote:

It's a shame that BT don't carge £1 per 1GB over


They did but changed it a year or two ago. As you've discovered, it's more profitable that way.

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chrisii2012
Aspiring Contributor
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Message 5 of 9

Re: Usage allowance

Its disgusting charging an extra fiver say if you go over only 1GB,should be £1 per GB yyou go over

Distinguished Sage
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Message 6 of 9

Re: Usage allowance


@chrisii2012 wrote:

Its disgusting charging an extra fiver say if you go over only 1GB,should be £1 per GB yyou go over


It's widely available knowledge. Don't go over, or if you do upgrade, it's simple.

 

I do feel for the OP though, that is a hell of a lot of money. I don't want to sound awful but you're most likely to get the repsonse of "it's the customers responsbility to check their bill" 😞

 

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stevec59
Aspiring Contributor
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Message 7 of 9

Re: Usage allowance

Quote

 

'I do feel for the OP though, that is a hell of a lot of money. I don't want to sound awful but you're most likely to get the repsonse of "it's the customers responsbility to check their bill" :smileysad:'

 

Agreed, but there again if the usage monitor was real time, that would give me more chance of not going over, but I guess BT want me to go over, easy way to make money.

 

Bring back price per GB i SaySmiley Frustrated

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Distinguished Sage
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Message 8 of 9

Re: Usage allowance

You have a real time usage monitor in your home hub providing you don't turn it off or get any disconnections.
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Distinguished Guru
Distinguished Guru
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Message 9 of 9

Re: Usage allowance


@Webby wrote:
You have a real time usage monitor in your home hub providing you don't turn it off or get any disconnections.

That's true. Some people have reported being unable to access the monitor in MyBT so it might be helpful to show the path (HH2, others may vary):

 

192.168.1.254 in browser > Settings > Password > Advanced Settings > Broadband > Data Transmitted/Received

 

You may have to make notes to keep track, but it's better than nothing and right up to date. 

 

 

 

 

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