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Richthemilkman
Aspiring Contributor
676 Views
Message 1 of 7

User name is not a primary email name.

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Good Afternoon, while attempting to change some account settings I get the following error.

"User name is not a primary email name."

However i'm logging in with the only user on my account so how is it not the primary account?

 

Thanks.

 

Rich.

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6 REPLIES 6
OlgaC
Moderator-Retired
669 Views
Message 2 of 7

Re: User name is not a primary email name.

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Hi Richthemilkman, 

 

Thanks for your post. 

 

I am sorry for any confusion with this. Please send me in your details using the "Contact The Mods" link found in my profile and I will get to the bottom of it.

 

Cheers,

OlgaC 

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Richthemilkman
Aspiring Contributor
622 Views
Message 3 of 7

Re: User name is not a primary email name.

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Hi there,

 I was wondering if there was any update on this issue?

thanks.

Rich.

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DavidM
Moderator
Moderator
616 Views
Message 4 of 7

Re: User name is not a primary email name.

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Hi Rich,

 

Sorry for the delay in getting back to you. We're a little busier than usual. We have your email and will be in touch soon.

 

Cheers

 

David

 

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Richthemilkman
Aspiring Contributor
599 Views
Message 5 of 7

Re: User name is not a primary email name.

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I was contacted by phone and told that although my bt account shows my email as the primary id and when i check the primary id for my account it comes back saying 'This is the primary id for this account' That somewhere in the system my email is registered as a sub account to my girlfriends (which is a different account number) She is set up on bt yahoo and I cannot find any instructions to 'gift' or transfer this sub account as a yahoo user...Can you offer any advice on this?

Thanks.

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Richthemilkman
Aspiring Contributor
575 Views
Message 6 of 7

Re: User name is not a primary email name.

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Thanks for sorting this out for me. Much appreciated.

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iwh
Beginner
541 Views
Message 7 of 7

Re: User name is not a primary email name.

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I have a similar problem and have spent several hours with online chat and level 2 support screen sharing providing no solution. I can't access BTSport or my data saved to BT Cloud. Any help would be very welcome. 

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