I currently have FTTC with another ISP but switching to BT Infinity in a couple of weeks. I'm happy with my current setup (HG612 plus my own router) and know that plenty of other customers are using their own own kit with BT Infinity.
My question is - on the day of the switchover to Infinity, do I need to connect the Home Hub 5 or can I simply change the username/password in my current setup? In other words, do BT expect to see the the HH5 connected to make sure that I keep opted in to BT Wifi, etc?
I'm prepared to use the HH5 for a few days if it will make sure that I keep all the 'extras'.
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you can connect the modem and use your own router with no problem
Thanks for your reply. So, just to clarify, I can just keep things as they are and simply change the PPPoE username/password in the router? BT don't expect to see the HH5 connected at least once?
only reason that hh5 would be needed if you were getting engineer visit for install but if self install then just connect modem change username and password in router and that should work
The HG612 and router have been connected and working for months now so it should be a straightforward migration.
hope it all goes well