VAT Invoices

[Dubbs72]

Please can someone let me know why I cannot save my settings to receive a VAT Invoice every month. It tells me it has worked but ten when I go back it still says I do not want a VAT Invoice.

I have also been trying to get a VAT invoice since I swapped to BT and still have not receieved one even though I am assured every month when I phone up and ask why I still do not receive them.

It looks like people have had the same problem as this in the past but again I am still no further forward even when I refer them to old community posts.

What am I to do?

[Dubbs72]

does anyone get VAT Invoices from BT? I have been with them for over 16 months and still cannot get a VAT Invoice, no matter what is done by analysts etc.. They are also saying that I do have setting to recieve VAT invoices but my Bills do not show. They are now saying I need a business account to get VAT Invoices.

Can I suggest that I do not pay VAT as they are not giving me that information?

Can anyone help me or let me know how it works for them?

[NeilO]

Hi, @Dubbs72 Welcome to the community and thanks for posting, I'm really sorry about the difficulty you've experienced getting a VAT invoice. 

Do you get your bills online? If customer services have already set up your account for VAT statements you can access these by downloading your bill as a PDF file.

Login to MyBT click on view your bill then scroll down and click on 'download this bill as a PDF'. Please post back to let me know how you get on.

Thanks

Neil

[Dubbs72]

NeilO
Thanks for the reply. Unfortunately I have given up on Customer Support and feel I will never get a monthly VAT Invoice off BT like I used to with my previous providers. I have tried monthly and always have to wait for the following month to find out I have not got a VAT invoice again. Last month when I spoke to customer services they said that it had been set and if failed again would escalate to technical support. Today when I phoned I was told to move to a business account! no offer of escalating at all. Also to be told that the flag for receiving VAT invoices is set correctly.

I am about to concede, I have spent too long, many hours if not days trying to get this and to no avail.

[NeilO]

Hi @Dubbs72 I'm really sorry about that, have you tried my suggestion of downloading the bill as a PDF?

If the flag for receiving VAT invoices has been previously selected you should see the VAT itemised on the PDF version of the bill after downloading it. If it's still not itemised on the PDF version of the bill I'll be happy to help.

Thanks

Neil

[Dubbs72]

@NeilO 

I have tried to download and still not VAT invoices.

If I go to Change how you receive your bill in Bill Settings the VAT is set as below

If I set this and save I get the following

If I go back in, it is still the same.

I speaking to Customer Services they say that my account is set up to receive VAT invoices.

Is it this that is causing the issue?

Regards

[NeilO]

Hi, @Dubbs72 Thanks for getting back to me, I'm sorry it sounds like there could be a fault with your MyBT account preventing them from showing. I'll send you a private message so you can send over your details and we'll be happy to raise this for further investigation.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil