VC 019 PS5 error

[DarrenDev]

I had a discussion with the dev lead on this earlier, we're REALLY close to having it ready - hopefully either tomorrow or Monday.

If anyone would like to help us test it, please send me a DM and I'll provide instructions on how to access it as soon as it's ready.

Note: this ONLY provides the fix for this VC019 error. It still doesn't offer access to BT Sport Ultimate yet.

[fovvs]

Thank you Darren, I would very much like to be a part of these instructions, as I have been experiencing this problem for a while! I am however struggling to find a way of dm'ing you directly!
The app works on every other device in the house, including an old PS4, 30 seconds of watch time and then VC019 comes up! Appreciate you looking into this for the 2.5% of us still struggling.

[NeilO]

@fovvs you need to click on Darren profile username then click message.

Thanks

Neil

[DarrenDev]

Sorry, I should have mentioned - if you've not posted on here before then you need to post at least 1 comment before you're allowed to DM. Alternatively, you can email me at tv.apps@bt.com.
I'll send details as soon as they're ready @fovvs

[Anonymous]

Thank you for the help, most people I know in ps5 have this issue, it's very strange

[amit90]

Hi,

Is the fix for the PS5 ready to test?

[elgreenio]

any ETA on the fix/update being widely available?

[DarrenDev]

No update on when it'll be made widely available, but I've replied to your DM with instructions on how to help us test it @elgreenio

[Mahidur_7]

Hi BT,

Is there a fix for this yet? Extremely annoying.

Cannot watch any BT content otherwise.

Thanks.

[elgreenio]

today is the first time that I’ve actually used the beta version and can confirm that all of my previous issues have been resolved and I can now use the PS5 app without having to jump through hoops to be able to watch more than 30seconds of a live event (y)