VC040 FAQ advice diminishes user privacy unnecessarily
In order for the website BT player to work, it requires access to the source of the video. The source is Akamai's CDN. The authorisation is achieved (eventually) via a third-part cookie from the Akamai domain which gets stored in the user's browser for the browser's session duration.
Not allowing the third-party cookie leads to the VC040 error code. However, the advice given in the FAQ is a blanket solution that diminishes the user privacy. The FAQ advises 'to untick "Block third-party cookies and site data"'. This is a very poor advice - given that a user has had this feature enabled, they clearly are privacy conscious. Disabling that feature means that any third-party website can track the user's browsing habbits even if the user has never visitted that particular 3rd party website and only vists websites that depend on the said third-party website. See https://en.wikipedia.org/wiki/HTTP_cookie#Privacy_and_third-party_cookies for more details.
The alternative solution would be to only add an exclusion to the third-party cookie blocking, not disabling it all together. All browsers support this, and the number of steps necessary are comparable to the number of steps of the current solution in the FAQ. The exclusion would be the domain of the video's source -- akamaized.net. Obviously, if there are other third-party domains that have to be added to the exclusions, then that's also possible - exclusion the steps just need to be repeated.
Could you please raise this with your FAQ maintainers and ask them to change it?