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gg30340
Distinguished Sage
Distinguished Sage
1,292 Views
Message 11 of 22

Re: VDSL Range B (Impacted)

Remove lower plate and use a filter.

 

vdslguide-vdsltestsocket.jpg

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Thompson218
Aspiring Expert
1,281 Views
Message 12 of 22

Re: VDSL Range B (Impacted)

Wired, and with WiFi disabled at the hub. My laptop was the only device connected.

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Thompson218
Aspiring Expert
1,280 Views
Message 13 of 22

Re: VDSL Range B (Impacted)

Ummmm, a filter!!

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Thompson218
Aspiring Expert
1,275 Views
Message 14 of 22

Re: VDSL Range B (Impacted)

Can't locate a filter, I'll see if I can get one tomorrow and post back on this thread.

Thanks for the help.

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Webby
Distinguished Sage
1,262 Views
Message 15 of 22

Re: VDSL Range B (Impacted)

No problem
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Thompson218
Aspiring Expert
1,228 Views
Message 16 of 22

Re: VDSL Range B (Impacted)

ok, here goes. I ran several tests through the test socket. The first was a scary 3mbps so I reran as below.

 

bt wholesale speedtest3 1901 on 03112016 test socket.JPG

Helpdesk data

information for helpdesk agents 1902 on 03112016.JPG

 

I reran the speed test through the normal soxket and got simular speeds to above, but posted below FYI.

 

bt wholesale speedtest4 1908 on 03112016 normal socket.JPG

 

 

So as you can see my speed has dropped from previous figures to 15Mbps or thereabouts.

 

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pippincp
Distinguished Sage
1,221 Views
Message 17 of 22

Re: VDSL Range B (Impacted)

Have you tried a quiet line test? 17070 option 2.

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Webby
Distinguished Sage
1,207 Views
Message 18 of 22

Re: VDSL Range B (Impacted)

Very strange that you sync at the very same value in the test socket!

Looks like you need an engineer visit (if your line is quiet).
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Thompson218
Aspiring Expert
1,198 Views
Message 19 of 22

Re: VDSL Range B (Impacted)

Yes, done the quiet line test and its quiet.

 

How do i go about booking a visit?

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Webby
Distinguished Sage
1,191 Views
Message 20 of 22

Re: VDSL Range B (Impacted)

Call the technical helpdesk and raise a fault/request one as your line is connecting below the minimum expected speed.
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